EventCAT OnlineMeeting Translation: How the 20-Minute Free Trial and Paid Time Work

Problem summary & description

If you're using EventCAT for online meetings, you might be unsure how translation time is tracked.
 Common questions include:

• How does the 20-minute free trial work?

• What happens when the trial ends?

• Do unused minutes from paid time carry over?

Why this happens

EventCAT OnlineMeeting uses a time-based system. You get:

• A free 20-minute trial to test the service

• A paid plan where unused time rolls over

• A paid plan where you get unlimited translation during the subscription period.

However, translation doesn’t automatically continue after the trial — you need to manually switch to your paid time.

Solution: How to use your translation time

Method 1: Starting with the free 20-minute Trial

1. Start your meeting and use the free 20-minute trial.

2. When the trial ends, translation will stop automatically

3. To continue, go to your settings and manually switch to your paid time.

   • Note: The system does not switch automatically from trial to paid balance

Method 2: Choose a prepaid Plan (and saving unused minutes)Purchase translation time for your account

1. Start your meeting and turn on translation when needed.

2. Any unused time is saved - you can use it in your next meeting.

   • For example, if you buy 2 hours and use 1 hour and 30 minutes, you’ll have 30 minutes left for later. If you use less than 10 hours of translation time per month, this plan may be a better fit.

Method 3: Use the Subscription Plan (Unlimited time)

1. Choose a monthly or yearly subscription for unlimited real-time translation.

2. No need to track or manage translation minutes during the subscription period.

3. Just log in with your subscribed account, translation starts automatically when your meeting begins.

• Ideal for frequent meetings or when you want a hassle-free experience.

Proactive Tips

• Keep an eye on your usage so you don’t run out mid-meeting.

• Need more time often? Consider buying extra hours in advance

• Want a smoother experience? Set up the auto-upgrade options for uninterrupted translation.

Additional Support

If this guide does not resolve the issue, users can reach out for further assistance:

• Related article - How can I set up Auto Recharge?

• Go to EventCAT help desk 

• Need more help? contact@eventcat.com