How can I set up Auto Recharge?

Auto Recharge ensures you never run out of interpreting time during a meeting by automatically topping up your prepaid credits when they reach zero. 

You can enable Auto Recharge in two ways:

 Option 1: From your EventCAT profile

1. Log in to your EventCAT account and go to My Profile
   
   

2. Scroll down to your Billing Settings
   
   

3. Locate the Auto Recharge section
   
   

4. Click the toggle to switch it from Disabled to Enabled
   
   

 Option 2: From the Customer Billing Portal

1. In My Profile, click the Open Customer Billing Portal button
   
   

2. Look for the setting: “Auto-recharge when credits run out”
   
   

3. Select Yes - this enables automatic top-ups using your saved payment method
   
   

4. You can disable it at any time directly from the portal
   
   

 Tips for uninterrupted service

To ensure real-time translation continues without interruption, you have two options:

1. Enable Auto Recharge on your Prepaid Plan
    → Additional time will be automatically charged as needed, so subtitles continue seamlessly.
   
   

2. Subscribe to our Subscription Plan Pro
    → Enjoy unlimited hours and no interruptions -  ideal for frequent or long meetings.
   
   

Stay connected without breaks! Update your plan now to ensure uninterrupted subtitles.

Related Article:
 Can I get a refund for my EventCAT OnlineMeeting Prepaid Plan?